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Vermont to the Core

Customer Service

Phone: 1-800-3-APPLES (1-800-327-7537) Call our US toll-free line to speak to someone in person. Our staff is available from 8 am to 6 pm EST, 7 days a week. Our Mail Order Specialists are available Monday through Friday from 8 am to 4 pm.

Need to speak with us? Call or email one of our Department Heads:

Marti Austin - Retail Store Manager, martia@coldhollow.com
Paul Brown - Owner, Accounts Payable paulb@coldhollow.com 
Jamie Neuman- Business Manager, Luncheonette Events Coordinator, Mail Order Manager jamien@coldhollow.com
Mark Casavant - Production and Wholesale Cider Sales,  markc@coldhollow.com
Kyle Seabolt - Marketing & Social Media Specialist, kyles@coldhollow.com

Shipping & Delivery

Our orders are shipped via UPS Ground  or Fed-Ex from our mail order department in Waterbury Center, Vermont. We ship orders to the 48 Continental States. Please allow 5-7 days for most shipments. Orders are shipped Monday through Friday, usually within 1-2 business days after the order has been received. (Note: the day your order ships does not count as a day in transit. Weekends and Holidays do not count as days in transit.) Shipments to all Post Office Boxes, as well as Alaska and Hawaii, require special handling and can only be shipped via the US Postal Service Priority Mail. If you need your item in a hurry, Next Day or two day air please call our toll-free line and ask to speak to one of our Mail Order Specialists. We're here to help!

Shipping Charges: (charges are per address)
     Value of Items              
UPS Charge            Priority Mail
     Up to $20.00                   $10.95                      $20.95
     $20.01 to $40.00             $12.95                      $22.95
     $40.01 to $70.00             $14.95                      $24.95
     $70.01 to $100.00           $16.95                      $26.95
     $100.01 and up               17% of total order      32% of total order

     RUSH Delivery                Please call us for pricing for Next Day Air or 2nd Day Air Delivery.

 

Privacy & Security

When you place an order with us, we request your name, billing address, shipping address, credit card number and expiration date, and email address. We consider this information to be private, and we keep this information on a secure server to protect it from outside parties. We use the information only for the limited purposes of processing your orders, administering our site, notifying you of products or special offers that may be of interest to you (only if you select to be included on out mailing list). We do not share your private information with anyone.